www.customerdelight.com
 
 

  Is "customer delight"  out of reach 

in today's fast paced world ?

 

Have you ever thought about what makes one business or organization succeed and the next just be mediocre or fail altogether?
Table of Contents
Introduction
What is Delight?
Formula for Success
Ten Step Recipe
Be part of the solution
What's Next
What about you?
Learning tools
Red Bead Experiment
What's a RED BEAD ?

Introduction

Perhaps the recipe for business success is an extension of the recipe of personal success.

This document should be considered as "food for the mind - food for thought"!

In reviewing this information even more important than just reading the words is to have a healthy discussion of the content with your friends, work colleagues, etc.

Responsibility for success or failure starts with ....  YOU !

 

You have to make a conscious decision that you will no longer accept anything other than what is possible - and anything is possible. 

Start small and take one small step at a time. Hold yourself accountable for achieving results. After you start achieving small successes then start holding another person accountable and so on ....

Eventually, many small successes will then result in other people trying harder and more small successes will occur ....

 

OK, enough ..... so how do you get started ?  --- more--

    - - - - - - - -

 

 

Quality Club International Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from grassroots programs as well as experts in the humans and quality fields. Is customer delight out of reach in today's fast paced world ? Have you ever thought about what makes one business succeed and the next just be mediocre or just fail altogether? Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Founded by businessman and management consultant Michael Arthur Johnson, a principal of Patricia LTD in Riga Latvia. Mr. Johnson is an American businessman who is now  living and coordinating his consulting activities from Riga,Latvia. Mr. Johnson has long been an outspoken advocate of the concept that providing  a consistently high level of Customer Delight is not expensive. The default base concepts employed by the organization will be based on the teachings of world famous Dr. W. Edwards Deming who was the man who taught the Japanese, America and many other countries about quality. However, we will study, learn, share and analyze the teachings of may other experts and popular consultants in the fields of human relations; quality and management principles. Various local individuals and organizations will be utilized in this effort. One teaching tool that will be used is the Dr. Deming style The RED BEAD Experiment. Mr Johnson is one of the developers and now manufactures and sells the Deming style RED BEAD Experiment worldwide. Anyone wishing to participate in this effort should contact The Quality Club International. This website and the individual country sites like Quality Club - Latvia, and Quality Club - USA,  will continue to grow over time.

Quality Club International  is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from "grassroots programs" as well as experts in the humans and quality fields.

 

mail webmaster at:   info@customerdelight.com     to report problems,  broken or bad links

Copyright (c) 2000 - 2007,  Patricia LTD  - -  Revised  11 September 2007 -- 20:38
lv