The ....
Success of a company
Success of a team
Success of a government
Success of a small shop or cafe
Success of any organization or business
www.customerdelight.com
Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from grassroots programs as well as experts in the humans and quality fields. Is customer delight out of reach in today's fast paced world ? Have you ever thought about what makes one business succeed and the next just be mediocre or just fail altogether? Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Founded by businessman and management consultant Michael Arthur Johnson, a principal of Patricia LTD in Riga Latvia. Mr. Johnson is an American businessman who is now living and coordinating his consulting activities from Riga,Latvia. Mr. Johnson has long been an outspoken advocate of the concept that providing a consistently high level of Customer Delight is not expensive. The default base concepts employed by the organization will be based on the teachings of world famous Dr. W. Edwards Deming who was the man who taught the Japanese, America and many other countries about quality. However, we will study, learn, share and analyze the teachings of may other experts and popular consultants in the fields of human relations; quality and management principles. Various local individuals and organizations will be utilized in this effort. One teaching tool that will be used is the Dr. Deming style The RED BEAD Experiment. Mr Johnson is one of the developers and now manufactures and sells the Deming style RED BEAD Experiment worldwide. Anyone wishing to participate in this effort should contact The Quality Club International. This website and the individual country sites like Quality Club - Latvia, and Quality Club - USA, will continue to grow over time.
 
Starts with ...
Successful you !
Table of Contents
Introduction
What is Delight?
Formula for Success
Ten Step Recipe
Be part of the solution
What's Next
What about you?
Learning tools
Red Bead Experiment
What's a RED BEAD ?

 

 

Quality Club International

Quality Club International  is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from "grassroots programs" as well as experts in the humans and quality fields.

 

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